Now with mid-chat live agent handoff
Customer support that answers itself
Your Agent One puts an AI trained on your help center in front of every conversation. It resolves most tickets on its own — and hands the rest to your team with full context.
No credit card required
Sam Whitaker
nimbus.app · Billing page · Growth plan
Nia · AI assistant
Source: Billing & invoices — Duplicate charges
Nia · AI assistant
Sarah OkaforLive agent
Reply as Sarah…
Trusted by support teams at
Platform
Everything support needs, in one place
From the first self-serve search to the final human reply — one platform covers the whole journey, metered and measured.
AI chat trained on your content
Nia reads your help center, FAQ and knowledge base, then answers customers with cited sources — no scripting or decision trees.
Help center & FAQ
A hosted, searchable help center on your own subdomain. Write once and it powers self-serve search and every AI answer.
Ticketing inbox
Email, widget and help-center requests land in one prioritized inbox with assignment, tags, internal notes and SLAs.
Live agent handoff
When the AI hits its limits, it summarizes the conversation and hands off to a human mid-chat — no repeated questions.
Usage analytics & token metering
Deflection rate, CSAT, response times and per-conversation token spend, metered live against your plan limits.
Embeddable widget
One script tag adds the chat widget to any site. Match your brand color, target by country and go live in minutes.
How it works
Live in an afternoon, not a quarter
Three steps between you and a support queue that mostly handles itself.
- 1
Add your content
Import your FAQ and knowledge base, or write articles in our editor. The AI indexes everything automatically.
- 2
Embed the widget
Paste one script tag on your site. Pick your brand color, persona name and the countries where chat should appear.
- 3
AI resolves, humans finish
Nia answers instantly from your content and hands off to a live agent whenever a conversation needs a human.
- 71%
- Tickets deflected by AI
- 3 min
- Median first response
- 30+
- Languages out of the box
- 99.9%
- Uptime, last 12 months
Medians across active workspaces, trailing 90 days.
Customers
Support teams that got their evenings back
“We turned the AI on during a shipping-delay week and it absorbed 68% of the volume. My agents finally had time for the hard tickets instead of tracking numbers.”
Elena Kovac
Head of support, Fleetwise
“The handoff is the whole product for us. The AI answers billing questions all night, and when an issue needs a human, our team picks up mid-conversation with full context.”
Ines Moreau
Customer experience lead, Cliniva Health
“Token metering sold our finance team. We can see exactly what AI support costs per conversation, and it is a fraction of what we paid per ticket before.”
Tom Aldridge
COO, Brightpath
Pricing
Start free, scale when it works
Every workspace starts free. Upgrade when the AI is earning its keep.
Starter
Put AI chat on your site
$29 /month
- Everything in Free
- Embeddable AI chat widget
- 1,000 AI conversations / month
- 500K AI tokens / month
Growth
Most popularAI first, humans when it matters
$79 /month
- Everything in Starter
- Live agent takeover & handoff
- 5,000 AI conversations / month
- 2M AI tokens / month
Scale
For serious support volume
$199 /month
- Everything in Growth
- 25,000 AI conversations / month
- 10M AI tokens / month
- Unlimited seats
Ready to deflect your first ticket?
Set up your help center, embed the widget and let the AI take the front line. Free plan includes 25 AI-answered tickets a month.
No credit card required · Cancel anytime