Features
The whole support stack, rebuilt around AI
Five pieces that work as one: content, chat, tickets, humans and the numbers that tie them together.
AI chat
An assistant that actually knows your product
The AI answers only from your help center, FAQ and knowledge base — every reply cites its source, so customers can verify and your team can trust it.
- Trained on your articles automatically, re-indexed on every edit
- Cited sources on every answer, with confidence thresholds you control
- Answers in 30+ languages regardless of the language you wrote in
- Falls back to ticket capture instead of guessing when it is unsure
Nia
Answers from 214 articles
Can I schedule a weekly PDF export of a dashboard?
Source: Exporting & scheduled reports
Perfect, found it. Thanks!
Resolved without a ticket · 612 tokens
Help center & knowledge base
Write once, deflect everywhere
A hosted, searchable help center on your own subdomain. The same articles power self-serve browsing, search and every AI answer — one source of truth.
- Collections, drafts and publishing flow built for support teams
- Full-text search with instant results as visitors type
- Helpful / not helpful voting feeds your content backlog
- Custom domain, logo and brand color on every plan
How can we help?
- Getting started with the chat widget4.1K views
- Exporting & scheduled reports2.8K views
- Managing seats and roles1.9K views
- Duplicate charges and refunds1.2K views
Ticketing inbox
One inbox for everything the AI hands over
Email, widget and help-center requests land in a single prioritized queue. AI-resolved tickets file themselves, so your team only sees what needs a human.
- Priorities, tags, assignment and internal notes on every ticket
- AI-resolved conversations auto-close with a full transcript attached
- Channel and country context on every requester
- Keyboard-first triage: assign, reply and resolve without the mouse
Inbox
- Urgent
Charged twice for Growth plan
Sam W. · 12m
- AI resolved
How do I export dashboards to PDF?
Priya N. · 1h
- Open
Widget not loading on docs site
Ines M. · 2h
- AI resolved
Add SSO on the Starter plan?
Tom A. · 3h
Live agent handoff
Humans join mid-chat, with full context
When a conversation needs judgment, empathy or account access, the AI summarizes what happened and hands the visitor to a live agent in the same thread.
- Seamless takeover — the visitor never repeats themselves
- Smart triggers: sentiment, topic, confidence or an explicit ask
- Queue with online/away presence across your team
- CSAT collected at the end of every handled conversation
The refund still hasn't arrived and my invoice looks wrong.
Sarah OkaforLive agent
Agent joined in 22 seconds · context carried over
Analytics & token limits
Know what AI support costs, to the token
Deflection, response times and CSAT sit next to live token metering, so you always know what the AI is saving you — and when to change plans.
- Deflection rate, first response and resolution time per channel
- Token spend per conversation, metered live against plan limits
- Alerts at 80% and 100% of your monthly allowance
- Graceful degradation: past the limit, chats route to your inbox
Conversations, last 12 days
71% deflectedSee every feature on your own content
Import a few articles and watch the AI answer real questions in minutes. Free plan, no credit card.
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