Pricing
Pay for outcomes, not seats you don't use
Every plan includes the help center and ticketing inbox. Add AI chat, live handoff and higher limits as your volume grows.
Free
Launch a help center and take tickets
$0 /month
Free forever
Get started free- Hosted help center & FAQ
- Email ticketing inbox
- 25 AI-answered tickets / month
- 1 seat
- Community support
Starter
Put AI chat on your site
$29 /month
Billed monthly
Start with Starter- Everything in Free
- Embeddable AI chat widget
- 1,000 AI conversations / month
- 500K AI tokens / month
- 3 seats
- Widget branding controls
Growth
AI first, humans when it matters
$79 /month
Billed monthly
Start with Growth- Everything in Starter
- Live agent takeover & handoff
- 5,000 AI conversations / month
- 2M AI tokens / month
- 10 seats
- Country targeting
- Remove Your Agent One branding
Scale
For serious support volume
$199 /month
Billed monthly
Start with Scale- Everything in Growth
- 25,000 AI conversations / month
- 10M AI tokens / month
- Unlimited seats
- API access & webhooks
- Priority support & SLA
Prices in USD, per workspace. Switch to annual billing to save 20%.
Compare
Every plan, side by side
Limits are per workspace per month. Unlimited means exactly that — no fair-use asterisk.
| Feature | Free | Starter | Growth | Scale |
|---|---|---|---|---|
| Seats | 1 | 3 | 10 | Unlimited |
| AI tokens / month | 50K | 500K | 2M | 10M |
| AI conversations / month | 25 | 1K | 5K | 25K |
| Knowledge base articles | 25 | 200 | 1K | Unlimited |
| Embeddable chat widget | ||||
| Live agent handoff | ||||
| Country targeting | ||||
| Remove Your Agent One branding | ||||
| API access & webhooks |
FAQ
Pricing questions, answered
What counts as an AI token?
Tokens are the units the AI reads and writes — roughly 4 characters each. A typical answer costs 400–800 tokens including the context we pull from your knowledge base. Your usage page shows spend per conversation in real time.
What happens when I hit my monthly limit?
The widget keeps working: new conversations skip the AI and route straight to your ticketing inbox or a live agent. We email you at 80% and 100% of your limit, and you can upgrade mid-cycle — the change takes effect immediately and is prorated.
Can I change or cancel my plan at any time?
Yes. Upgrades apply immediately with prorated billing. Downgrades and cancellations take effect at the end of the current billing period, and your help center content is always yours to export.
Do unused conversations or tokens roll over?
No — limits reset at the start of each billing cycle. If you consistently run under your plan, downgrading is a couple of clicks; if you run over, the next tier is usually cheaper than overage-style pricing would be.
Is there a free trial of the paid features?
Every new workspace gets 14 days of Growth features — widget, live handoff and country targeting — with no credit card. After the trial you keep everything on the Free plan until you choose to upgrade.
Do you offer discounts for startups or nonprofits?
Registered nonprofits and early-stage startups (under 2 years old, fewer than 10 people) get 30% off any paid plan. Contact sales with proof of status and we will apply it to your workspace.
Not sure which plan fits?
Tell us your monthly ticket volume and we'll recommend a plan — or start free and let the usage page decide for you.
No credit card required · Cancel anytime